ASI: 62088 asi-stars SAGE:
68309 A+

How long has IDProductsource been in business?

IDProductsource was founded in October 2001.



Why am I being charged a second setup on my silk-screened item?

If your art exceeds 300 mm or 11.81" in width we need to charge an additional setup due to the use  of a second screen. 


What are the available Awareness Colors?

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What is PROPOSITION-65?

By now, we’re sure you’ve heard the term “Proposition-65” thrown around. This page is meant to serve as a guide to help you better understand this regulation and how it will impact you.

How will this affect you?
Production of your order may be held up if we do not have proper acknowledgment from your company on file. If you have any questions regarding your companies status please email customerservice@idproductsource.com.

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What is Proposition-65?

Proposition-65 is a shorthand term for The Safe Drinking Water and Toxic Enforcement Act of 1986 (California Proposition-65). Part of Proposition-65 relates to a ban on discharging certain chemicals into drinking water sources, but the part that concerns you is the part on warning requirements. Proposition-65 requires businesses selling products in California to give consumers a “clear and reasonable warning” that chemicals in their products contain substances known to the state of California to cause cancer, birth defects or reproductive harm. What it boils down to is businesses are required to warn California consumers that the materials that make up their products contain substances or chemicals on California’s Proposition-65 chemical list, which is updated at least once per year.

What is the purpose of Proposition-65?
The idea behind the regulation is to ensure that California consumers are as informed as possible when buying goods. The state of California wants consumers to know up front that a product is made up of potentially dangerous substances, as opposed to having consumers find out years later.

Why are we adopting these regulations?
As a manufacturer selling into California, we’re required by law to be compliant with Proposition-65 by August of 2018. In a effort to make things easier on you, we’re trying to be compliant with the regulations as soon as possible. It’s not just us: every company selling into California is required to get compliant with these regulations. Because we take compliance seriously, we’re being proactive and striving to be among the first in the industry to be fully compliant with the regulation.

Which chemicals are being used in our products and how are they used?
We’ve performed exhaustive testing on our products in order to be as diligent as possible. That testing found five chemicals that appeared in the state of California’s Prop-65 list.
Nickel: Nickel is used as plating on most of our steel components, like lanyard end fittings and clips. It’s used to help prevent corrosion. Nickel is naturally found in food and water. It’s also frequently found in items like guitar strings, costume jewelry, scissors, zippers and razors.

Antimony Trioxide: Antimony trioxide is used as a catalyst in our production of PET. PET is a post-consumer recycled plastic used in our recycled lanyards. Threads tested showed that they contained just 0.03% Antimony Trioxide. Antimony Trioxide is commonly used as a flame retardant in textiles, plastics and rubber.

Bis(2-ethylhexyl) Phthalate: More commonly known as DEHP.  We use this chemical as a softening agent in the production of some of our flexible vinyl badge holders. Because of the way this chemical is used, it’s impossible to know the concentration of DEHP in our holders. DEHP has been used in a variety of applications in the past, including IV tubing and as a fragrance carrier in cosmetics, personal care products, laundry detergents, colognes, scented candles, and air fresheners.

Diisononyl Phthalate: This chemical is more commonly known as DINP and we use it as a softener, similar to DEHP above. Its common uses are similar to those of DEHP as well. PVC that is made flexible with DINP is widely used in the building and construction industry today.

Bisphenol A: More commonly known as BPA, this chemical is found in our polycarbonate badge holders. In the past, polycarbonate containing BPA has been used in dental devices, sports equipment and water bottles.

As you can see, several of the chemicals featured in our goods are also found in common household products. In all likelihood, you’ve already encountered warnings like ours on products you use on a regular basis — you just may not have noticed them.


Should products featuring warnings be avoided?
No! Nothing about our products has changed. We're required to label products if they have large enough quantity amounts of a chemical.

The goal of Proposition-65 isn’t to prevent consumers from using certain goods. Instead, per California’s OEHHA, Proposition-65 is meant “to notify consumers that they are being exposed to chemicals that are known [to the state of California] to cause cancer and/or reproductive toxicity.”

However, the OEHHA goes on to say that a Proposition-65 warning “does not necessarily mean a product is in violation of any product-safety standards or requirements.”

It’s important to remember that we produce all of our products according to both federal and internal safety standards. We subject our products to rigorous third-party testing to ensure that they are safe for everyone to use.

These safety policies and procedures remain in place, and we continue to be committed to manufacturing safe products. As a result, you should remain confident that you are providing safe, quality goods to your customers.

What do our partners need to do?
Right now, the best thing for you to do is to educate yourself on Proposition-65 in order to answer any questions you may receive. It’s important for you to be able to respond to inquiries by providing necessary information about these new labels and warnings. We’ll update this page frequently so be sure to check back often.

What changes will our partners notice?
We will be applying warning labels on our products consistent with the requirements outlined in Proposition-65.  You’ll see these labels on our outer packaging,

These warnings will mention that the products inside the package are made of substances that contain chemicals on California’s Proposition-65 list. Labels will follow the Proposition-65 standards. The warnings will explain the risk of cancer, reproductive harm or both, depending on the chemical.

You’ll also notice a similar warning appearing on our marketing materials and website going forward. These warnings will follow the same standards discussed above.

I don’t like these labels. Why shouldn’t I just switch to different supplier?
All manufacturers selling into the state of California are required to comply with Proposition-65 regulations.

If a manufacturer isn’t complying with the warning label requirements, they’re putting themselves at risk for a lawsuit. As a reseller, if you then sell that non-compliant manufacturer’s product to consumers in California, your organization is at risk for a lawsuit as well.

Simply put, any organization that isn’t complying with these regulations is putting its business partners at risk. We have high standards for our products and will not do anything that could put our partners in jeopardy. Complying with these regulations is necessary for us to ensure that our partners are protected.

Where can you get more information?

The best place for information is on California’s Proposition-65 website. The website features the current list of chemicals and substances, notices and more.

https://www.p65warnings.ca.gov/ 

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Can I order products directly from IDProductsource?

We are a proud member of the promotional products industry. We do not sell directly to the general public. If you would like more information about our product range and would like to locate a distributor nearest you, please contact one of the organizations below who will put you in touch with one of our approved distributors. In the meantime, thank you for your interest in IDProductsource!

ASI www.asicentral.com or Toll Free: (866) 564-6274

SAGE www.sageworld.com or Toll Free: (800) 925-SAGE

Distributor Central www.distributorcentral.com or Toll Free: (888) 516-7401

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How do I submit an order?

All orders can be sent to IDProductsource by fax or e-mail.  All orders are binding upon IDProductsource only after written acceptance by IDProductsource.  IDProductsource will acknowledge all orders in writing within 24 hours.

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What is the size of the split ring?

The split ring size is variable amongst our products.

Lanyards:

⅜” lanyards= 6/8” split ring

½” lanyards= 6/8” split ring

5/8” lanyards= 6/8” split ring

¾” lanyards= 1” split ring

1” lanyards= 1 ⅛” split ring

Button products= ⅞”

Key tags= 1”-1 ⅛”


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Can I find out the status of my order or my tracking number?

Yes, you can contact customerservice@idproductsource.com or contact your customer service representative.


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When does the "clock start" on your production time?

Production time starts after proof approval.

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Can I order fewer than the minimum order quantity?

Quote upon request.

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What is IDProductsource’s return policy?

Only blank products are eligible for returns. If you need to send a product back, request an RMA# and return the products to us. Once we receive them, we will issue a credit after a possible 20% restocking fee.


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What are the lead times on your high quantity orders?

Lead times on large orders are variable and prone to extensions. Please contact your CSR for an accurate in hands date.


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Where can I find the weight of products/how many to a box etc?

On every product page there is a shipping tab that provides pertinent shipping info.


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Do you allow people in the area to pick up their order?

Distributors can pick up their client orders if they wish. Just ask your CSR for our address and the date and time you can pick it up.

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What are your shipping and handling charges?

  • All packages ship UPS ground unless otherwise specified. All charges will be billed using IDProductsource account unless client provides carrier account number on their purchase order. 
  • COD shipping is not available. 
  • Additional handling charges will be charged per box for all shipments in the following cases; split shipments $5.00(z), package redirect $15.00(z), package address corrections $15.00(z), and package intercepts $15.00(z).
  • Factory direct RUSH shipments contain US Customs required paperwork from our factory overseas.

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What is the cost for duty charges going to Canada/PR?

IDProductsource does not take care of the duties and fees for shipping outside the continental US.


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What fonts are available in virtual proofs?

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What point size should I use?

In general, fonts should be no smaller then point size 8. However, some fonts will have different points of legibility and a proof will be needed to confirm legibility.


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What are the Artwork Requirements?

Preferred File Format: 

  • .AI- Adobe Illustrator - CS5 or lower
  • .EPS-  Created in Illustrator CS5 or lower

Please send them CMYK, flattened layers, and text outlined. When applicable, have all colors matched to PMS colors from solid coated swatch palette. 

Acceptable File Formats:

  • JPEG  300 DPI, CMYK
  • GIF    300 DPI, CMYK
  • PSD   300 DPI, CMYK, with transparent background
  • PDF   300 DPI, CMYK, Created in Photoshop
  • TIFF  300 DPI, CMYK, Preserved transparency

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What format of art do you need?

For offset printed and full color we will accept raster images in jpeg, tiff, pdf or png format. For all others we prefer a vector art in pdf or eps format.

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What are some of the most common things missing from a customer's digital file?

Fonts, defining the colors, missing EPS files and missing linked files are the most common art problems that we see.


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What is the difference between CMYK, PMS and RGB colors?

These three color gamuts represent the most common color representations.

CMYK (Cyan, Magenta, Yellow and blacK) is the color gamut for offset printed and full color printed techniques. The gamut is noted for its wide range of colors, but it cannot print neon or flourescent colors. CMYK colors can print differently, from printer to printer due to different calibrations, so slight color differences can be expected.

PMS stands for Pantone matching system and it consists of thousands of premixed colors to choose from. This system is the guaranteed way to make sure your client’s product looks the same from one printer and country to the other. Offset printed products can’t use PMS colors. PMS colors have books for flourescent and metallic colors.

RGB stands for Red, Green and Blue and is the color gamut for computer screens, and has the widest range of color. Keep in mind, color representations can be variable from screen to screen.


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Can we PMS color match offset printed items?

No. CMYK colors use a different color system then PMS colors. We can try to PMS color match your order, but we make no guarantees of its accuracy due to limitations of screen representation, and printer reproduction. We are not responsible for the differences between your PMS color and the final product.


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What is create outlines?

To create outlines, is to change a font from editable text to a vector shape. When a font is not outlined, the font can be replaced automatically by that computer with a standard font throwing off the art and design.

To create oultines in Illustrator select the font, go to the TYPE>Create outlines. 

For other programs, create outlines can also be EXPAND, or Create Curves.

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Can you match my logo's color?

For many of our products, IDProductsource offers PMS color matching in the solid coated PMS book. If your product is offset printed, we will try to match as close as we can, but due to PMS to CMYK restrictions we make no guarantees to the accuracy of the final product.


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Copyrighted logo policy?

It is IDProductsource’s policy to seek “Trademark Releases” on all copyright logos.  


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What are you virtual proofs policies?

We offer a free virtual proof with unlimited revisions with a purchase order. If you wish to have a virtual proof before a purchase order, there will be an art charge of $37.50 (V) per half hour.


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How do I submit Artwork?

Preferably art can be sent by email to orders@idproductsource.com 
(please see acceptable formats below)

If the art file you are submitting is greater than 10 MB, please contact us for our FTP upload information.

You can also submit high quality art via mail, please contact us for the mailing address (CD-R, DVD-R are acceptable)

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TESTIMONIALS

ASI#: 62088
SAGE 68309 A+