Privacy Policy

At IDProductsource LLC ("we," "us," or "our"), we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you interact with our website, services, and products.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping addresses, and payment information.
• Business Information: Company name, job title, ASI/SAGE/PPAI number, and other distributor identifiers.
• Order Information: Product selections, order history, custom imprint details, and artwork files.
• Technical Information: IP address, browser type, device information, and browsing behavior on our website through cookies and similar technologies.
• Communication Information: Correspondence with our team, including emails, phone calls, and chat messages.

2. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders.
• Communicating with you about your orders, quotes, and inquiries.
• Providing customer support and responding to your requests.
• Improving our website, products, and services.
• Sending promotional materials and newsletters (with your consent).
• Complying with legal obligations and protecting our rights.
• Detecting and preventing fraud or unauthorized access.

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Trusted partners who assist with order fulfillment, shipping, payment processing, and website hosting.
• Manufacturing Partners: Factories and production facilities that produce your custom orders.
• Legal Authorities: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets.

All third-party service providers are required to maintain the confidentiality of your information and use it only for the purposes for which it was shared.

4. SMS / Text Messaging

When you provide your mobile number and opt in to text messaging from IDProductsource, we collect and use your mobile number and opt-in status solely to send you the messages you requested — such as account, order, quote, shipping, and (where you have separately opted in) promotional messages. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and SMS consent are never sold, rented, or shared with any third party or affiliate for their own marketing. This applies notwithstanding anything else in this Policy, including the “Sharing Your Information” section above.

We do not share your mobile opt-in information except with service providers that help us operate our text-messaging program (for example, our messaging platform and mobile carriers) strictly to deliver the messages you requested. These providers are contractually prohibited from using your information for any other purpose. We may also disclose information if required by law.

In connection with SMS, we may collect your mobile phone number, the date, time, and method of your opt-in, your consent record, and message delivery status.

To stop receiving texts, reply STOP to any message. For help, reply HELP or contact us at CustomerService@IDProductsource.com or (772) 336-4269. See our SMS Terms of Service.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted access controls.

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of seven years for accounting and compliance purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at CustomerService@IDProductsource.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

IDProductsource LLC
Email: CustomerService@IDProductsource.com